Here is great article explaining how air traffic controllers at Air Canada are trained, to prevent catastrophes, in a culture of ‘psychological safety’.
I can’t recall how many conversations I have had with victims of toxic workplace cultures where a culture of ‘blame’ has led to appalling human suffering, wasteful inefficiency and a complete loss of innovation. It came up in an interview I did earlier this year with the University of Melbourne when I was asked about ‘workplace prisoners’ (another manifestation of the problem).
How many of you have experienced working in an organisation where ‘blame’ was the dominant culture – as opposed to treating mistakes as an opportunity for ‘learning’?